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When we decided to open shop, we
were sitting around one evening trying to come up with a clever name,
and after previously working at a shop named Peace It Together, thought
that it needed to be kinda out there. We were asking ourselves what is our
motto, and we came up with "Let Us Put New Life Into Your Car," and from
that came Re-Born Auto Repair. There was no religious connotation at the
time. Though I am a Christian, that is not what we were implying.
You bet. We have a VW Beetle TDI
(that runs on Bio Diesel) we call the "Shuttle Bug," and we recently
added a Scion XB, we call the "Shuttle Box." We are available to shuttle
you whenever you need, though a little notice is nice so we can arrange
our schedule.
We offer an 18-month, unlimited
mileage warranty that is one of the finest in the industry. We know that
parts are not perfect, and neither are people. And since our people
install parts, there is a chance of error at times. But, we stand behind
our work, and will do everything possible to ease the pain in the event
of a warranty issue. Please see our warranty
page.
We work on most European, Japanese
and British cars, including Audi, BMW, Mini, VW, Volvo, Saab, Toyota, Honda,
Nissan, Mazda, Isuzu, Mitsubishi, Infinity, Lexus, Acura, Subaru,
Suzuki, Land Rover, Jaguar, MG, Triumph, Austin Martin, and Austin Healy.
Yes, we work on many British sports
cars, Land Rovers and Jaguars. Dave, our British specialist, is one of the
most knowledgeable British techs in Portland.
Yes, we are now servicing 1996 and
later American cars. We are tooled up and have several technicians
working for us who are quality American car technicians.
No! We have strong opinions on this.
While up front it may seem cheaper, we've found it doesn't provide the
quality service your car needs in the long run. For example, their filters are a
low-cost, low-quality part. We use original equipment or better filters. We have seen many poor quality services done by
the Quick Lubes, and often seen them recommend services and fluid
exchanges that simply do not need to be performed. Let Re-Born do your
oil change service. Our prices are reasonable for the level of service
you receive, we won't sell you services you don't need, and we'll have
records on your car to properly track your services needed. (I told you
we were passionate about the subject!)
Yes! And we are proud of it. We work
hard to be fair and honest and provide the highest level of service
available. We know we're not perfect -- we're human after all -- but we
make every effort to be as good as possible. If we do make an error, it will be
rectified in a timely and fair manner.
No! Another emotional subject. They
want you to believe that, but it's simply not true. We can provide
service on your car from the day you drive it off the dealer's lot. Your
full manufacturer's warranty stays 100% in effect. It's the law, so don't
let them mislead you. You can bring your new car to us, a local
independent service facility that cares about you and your car. We know
your name and call you by it. You are not just a body with a car that
makes us money, you are a person who has needs that we will meet. We want you as
a client. If you have more questions on the subject, give us a call.
We'll be happy to discuss it with you.
Give us a call, we'd be happy to
discuss this with you. I think we have the perfect answer for that!
You bet! All of our technicians are
ASE certified technicians, four of whom are ASE Master technicians.
ASE, Automotive Service Excellence, is a certification program
for automotive technicians. ASE's mission is to improve the quality of
vehicle repair and service through the testing and certification of
repair and service professionals. For more on ASE, please visit their
website.
A funny question, but you bet.
Charlie is our shop dog and he'd love to
meet you. He's a friendly little bugger who loves when his friends bring him biscuits.
Our environment belongs to us all,
and we feel it is our responsibility to take care of it for you and for
us. We are proud to be a member of this stringent program that reduces
the toxic load auto shops can leave on the environment. We recycle all
of our waste, from fluids to paper, we have containment systems in place
in the event of a spill, we use all environmentally safe cleaning agents
and control our water runoff. We use energy-efficient lighting and heating. For more on this program, please visit
their website.
You bet you can schedule online.
Request an appointment date and time and we'll make every effort to meet
your request. Click here to schedule online.
In most cases no, don't panic, but
get your car into us as soon as possible. The computer on today's cars is continuously monitoring vital engine sensors, inputs, outputs, ignition
and emission control devices. When the light comes on, it has detected a
malfunction in one of these vital systems and is warning you, the
driver, that the systems need to be inspected and the problem diagnosed.
Typically, the car will still run without damage but it is in your best
interest to get it inspected right away. Feel free to give us a call if
you have questions on this annoying little light.
A MotorVac carbon cleaner cleanses
an engine's fuel system of dirt, gum and carbon deposits that slowly
deteriorate its performance, economy and emissions. Its effectiveness
has been proven and we and many happy customers can vouch for it. We
recommend that this service be performed every 30,000 to 60,000 miles
depending on the vehicle. Some cars are more prone to carbon buildup.
You will be amazed at the difference this service will make in engine
performance. Ask for more details on this valuable service.
It's a funny term, but literally
that's what it is. Most transmissions hold around 12 quarts of
transmission fluid. A normal or typical service, where the pan is
drained or removed to drain the oil, only drains about 3-4 quarts of
oil, leaving in 8 or more quarts of old, dirty fluid. With a
"transfusion," using a pump-driven flush machine, we can completely
exchange all your fluid in the transmission. In my opinion, this is
without a doubt one of the most valuable services that can be done on a
car with an automatic transmission. Dirty or old fluid is the most
common causes of transmission failure.
Again, when you simply drain and
fill the cooling system, you are only draining what's in the radiator,
which is not even half of the system. With a coolant exchange, our
machine drains the entire cooling system, performs a leak and pressure
test of the cooling systems hoses, gaskets and clamps and then
completely fills the cooling system to its proper level and mixture. Coolant or
"antifreeze" wears down and loses its effectiveness to properly
protect the metals in your engine. Another valuable service.
Because we try really hard to be the
best. We are a small local Portland business that relies on its
customers to keep our doors open so we can provide great service. We
don't have a national chain backing us. We don't have a huge advertising
budget paid for by corporate. We rely on you and your good word
telling your friends about us. We contribute to the community and plan
on being around for along time. When we do good, let us know. If we
don't, more importantly, let us know. We can't fix a problem if we don't
know about it. We have worked very hard to build a reputation as a fair
and honest business, offering the finest customer service possible.
Yes, we have wireless access free of
charge.
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