| |
|
|
Our Promise
to You...
Re-Born
Automotive, Inc. is a member of the
Automotive Service
Association and subscribes to the following business practices:
-
To
perform high quality repair service at a fair and just price
-
To
use only proven merchandise of high quality distributed by reputable
firms
-
To
employ the best skilled technicians available
-
To
furnish an itemized invoice for fairly priced parts and services which
clearly identifies any used or remanufactured parts
-
To provide customers the chance to inspect replaced
parts upon request
-
To
have a sense of personal obligation to every customer
-
To
recommend corrective and maintenance services, explaining to the
customer which of these are required to correct existing problems and
which are for preventive maintenance
-
To
offer the customer a price estimate for work to be performed
-
To
furnish or post copies of any warranties covering parts or services
-
To
obtain prior authorization for all work done, in writing, or by other
means satisfactory to the customer
-
To
notify the customer if appointments or completion promises cannot be
kept
-
To
maintain customer service records for one year or more
-
To
exercise reasonable care for the customer's property while in our
possession
-
To
maintain a system for fair settlement of customers' complaints
-
To
cooperate with established consumer complaint mediation activities
-
To
uphold the high standards of our profession and always seek to correct
any and all abuses within the automotive industry
|
